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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sealy cross

May 13, 2024

5  out of  5 rating by sealy cross
"I have been a customer of State Farm for decades and they have been like family. Every new car, addition to my house or any major issue I have had, I called Leslie and she always steered me right. I usually pay my premium in person so I can visit with the wonderful staff. I like working with an office where I am known personally rather than by policy number! They are knowledgeable and caring and I will never change insurers."
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Travis Johnson

May 9, 2024

5  out of  5 rating by Travis Johnson
"I've been with State Farm with Kristen Martin's team for the last 5 or 6 years. Every time I needed them they were right there. Flat tires, cracked windshields and all. I always talk with Josh when I call in because he is my guy for insurance. I even met Kristen personally my first year with them. No plans to leave them in the future!"
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May 8, 2024

5  out of  5 rating by David
"Employees are always very knowledgeable and helpful?. We have both our home and auto policies with them."
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Karen Renaux

May 8, 2024

5  out of  5 rating by Karen Renaux
"Very fast and efficient!"
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Steve Martin

April 12, 2024

5  out of  5 rating by Steve Martin
"I've known Taylor Horton since he was a young kid living next door and shooting basketball in my driveway and in the past 25 years or so I've watched him grow up and develop into an outstanding young man. I think Taylor's most impressive attribute is that he is a critical thinker. He thinks for himself and does not always accept "conventional wisdom" and does not believe everything he hears or reads. As a result of this trait he has great analytical skills which I believe will serve him well in managing and navigating the complexities of the insurance business, and the insurance industry as a whole. The only limits for Taylor are those others will try (and fail) to put on him. He's not afraid to challenge the status quo and be a part of making something easier or better. He's honest and loyal and dedicated and he welcomes a challenge. Also a huge Duke fan, but I don't hold that against him. You're very welcome Kristen. I would only add that having retired from a Fortune 50 Corporation I know that a business, any business, is not only defined by the quality of the goods and services they provide, but also by the caliber of individuals that they hire to sell and service their products. Choosing the right kind of people, in this instance Taylor Horton, is crucial to the overall success of the business, and you certainly instinctively knew that very well and you chose wisely. Taylor speaks very highly of you, very much appreciates the opportunity, and is thrilled to be a part of your team. I would highly recommend anyone contacting Taylor at your State Farm Office for all of their insurance needs."
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Ashley H

April 11, 2024

5  out of  5 rating by Ashley H
"Taylor was amazing helping me set up a life insurance policy! Very educated, kind, and informed, and helped me get the policy that best fit my wants and needs. High recommend seeing taylor!"
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Steve M

April 11, 2024

5  out of  5 rating by Steve M
"I am new to State Farm coverage and worked with Josh at Kristen Martin to find the right coverage and best rates. I found their agency very responsive to our needs. Everyone in their office is very friendly and helpful. It’s great to have a local agency you can depend on. I look forward to a long and beneficial relationship with them."
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Veronica Aaron

April 10, 2024

5  out of  5 rating by Veronica Aaron
"Nely was amazing explaining the questions I asked double checking my questions to findout the answers i was inquiring about. She offered something for me that I had been thinking about and I feel so much better now that I've implemented the deal. I totally appreciate her kindness."
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Kelly Sherman

April 5, 2024

5  out of  5 rating by Kelly Sherman
"I went to the State Farm office and I was greeted immediately. I worked with Nely whom I had worked with on the phone and she was professional, friendly, helpful and she knows her stuff! I would definitely recommend this agent for your insurance needs."
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Clifton Prince

March 20, 2024

5  out of  5 rating by Clifton Prince
"Great service in somewhat of an emergency situation. Sherrie always handled like a pro. Great customer service during our semi-annual interactions."
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Brandi Kucko

March 13, 2024

5  out of  5 rating by Brandi Kucko
"Always a pleasant experience with Nely and today she helped me again. Customer service is great!"
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stephen mack

January 29, 2024

5  out of  5 rating by stephen mack
"Fast, concise, courteous service."
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Ashlee Bumgarner

December 8, 2023

5  out of  5 rating by Ashlee Bumgarner
"Great rates. Staff is knowledgeable and very helpful."
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Claudia Sophia

December 5, 2023

5  out of  5 rating by Claudia Sophia
"Una atención personalizada, profesional y además muy cálida. Nuestra representante es la Sra. Nely Leon y es excelente además que habla perfectamente el español. Totalmente recomendada. Estamos muy agradecidos."
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Mat Lock

September 22, 2023

5  out of  5 rating by Mat Lock
"Amazing staff, thank you!!!"
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patrick Healy

September 7, 2023

4  out of  5 rating by patrick Healy
"The staff is well schooled in the processes. Most helpful."
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Virginia Carlan

June 29, 2023

5  out of  5 rating by Virginia Carlan
"Kristen and I grew up together and I consider her one of my oldest and dearest friends. She is hands down one of the most caring, compassionate, trustworthy, friendly people I know. With that said, insurance is way too expensive, important and complicated to let even my most trusted friend advise me on it without being confident in his/her abilities. I need someone who has my (and my family's) best interests at heart and who knows the insurance industry inside and out. Not only do I have that with Kristen, but I also have that with every person with whom I've spoken when I've called with questions over the past 25+ years. Her staff is highly trained, professional, polite and pleasant to deal with. I don't think our friendship has anything to do with my experience, as I'm just a customer when I call. There's so much to worry about when something happens and you do need your insurance agent; your agent shouldn't be one of those worries. I feel incredibly lucky to have Kristen as mine."
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Bill Oakes

May 23, 2023

5  out of  5 rating by Bill Oakes
"I have used Kristen as my Insurance Agent for many years! Her team have been so attentive and helpful. We are so grateful to Kristen and her team for our Auto and Home Insurance solutions. We could not imagine being with any other agent! Thank you!"
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Dan Wanderman

May 23, 2023

1  out of  5 rating by Dan Wanderman
"Worst agency I have ever dealt with. Kristen Martin looked us dead in the eye promising help and assured us that she never had unhappy customers. All turned out to be untrue. State Farm dragged their feet in assessing the claim, blamed delays on everyone but themselves and when their delays caused us to exceed the allotted rental coverage washed their hands of the situation saying that their was nothing they could do. Kristen’s assurance we worthless. A waste of time dealing with them. Save money and go online or get an agency that is willing to help. This one is not it. Beware."
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Timyia Vance

December 5, 2022

1  out of  5 rating by Timyia Vance
"Service was horrible been with this company for years. The office reps that answer the phone give out wrong information to customer about claims, funny thing is the rep told me they can't speak on claims because they're not licensed why are they answering call and giving out wrong info. Now I'm stuck with a rental bill for $300 b/c the rep never explained after 30 days I'll be responsible for the rental cost. She instead told me if I need more time with the rental LET THEM KNOW. Guess what I did, and they made it seem like it was okay. KRISTEN, you need to educate you staff and customer this is not a good look for you."
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Gretchen McDuffie

March 18, 2022

5  out of  5 rating by Gretchen McDuffie
"A great team of knowledgeable professionals! Always very helpful and I trust Kristen’s team with all my insurance needs. Give them a call today!"
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Kristin Long

March 18, 2022

5  out of  5 rating by Kristin Long
"Kristen has taken care of our insurance needs for 25+ years. She is ABSOLUTELY THE BEST. No question!!!"
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Sheldon Moser

March 14, 2022

5  out of  5 rating by Sheldon Moser
"Kristen Martin and her entire team are devoted to helping both new and existing clients. It is reassuring to know that they are just a phone call away when I have a question or need to file a claim. They make you feel valued and appreciate your business. I can call, email or text and know that they will respond quickly. What an incredible team with fun, engaging people!"
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Lisa Knight

January 7, 2022

5  out of  5 rating by Lisa Knight
"I've been with Kristen Martin since she was an apprentice. Great agent and has taken great care of my whole family."
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La Tortuga

September 10, 2021

5  out of  5 rating by La Tortuga
"Love everyone here so friendly. Good rates too."