Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mat Lock

September 22, 2023

5  out of  5 rating by Mat Lock
"Amazing staff, thank you!!!"

patrick Healy

September 7, 2023

4  out of  5 rating by patrick Healy
"The staff is well schooled in the processes. Most helpful."

Virginia Carlan

June 29, 2023

5  out of  5 rating by Virginia Carlan
"Kristen and I grew up together and I consider her one of my oldest and dearest friends. She is hands down one of the most caring, compassionate, trustworthy, friendly people I know. With that said, insurance is way too expensive, important and complicated to let even my most trusted friend advise me on it without being confident in his/her abilities. I need someone who has my (and my family's) best interests at heart and who knows the insurance industry inside and out. Not only do I have that with Kristen, but I also have that with every person with whom I've spoken when I've called with questions over the past 25+ years. Her staff is highly trained, professional, polite and pleasant to deal with. I don't think our friendship has anything to do with my experience, as I'm just a customer when I call. There's so much to worry about when something happens and you do need your insurance agent; your agent shouldn't be one of those worries. I feel incredibly lucky to have Kristen as mine."

Bill Oakes

May 23, 2023

5  out of  5 rating by Bill Oakes
"I have used Kristen as my Insurance Agent for many years! Her team have been so attentive and helpful. We are so grateful to Kristen and her team for our Auto and Home Insurance solutions. We could not imagine being with any other agent! Thank you!"

Dan Wanderman

May 23, 2023

1  out of  5 rating by Dan Wanderman
"Worst agency I have ever dealt with. Kristen Martin looked us dead in the eye promising help and assured us that she never had unhappy customers. All turned out to be untrue. State Farm dragged their feet in assessing the claim, blamed delays on everyone but themselves and when their delays caused us to exceed the allotted rental coverage washed their hands of the situation saying that their was nothing they could do. Kristen’s assurance we worthless. A waste of time dealing with them. Save money and go online or get an agency that is willing to help. This one is not it. Beware."

Timyia Vance

December 5, 2022

1  out of  5 rating by Timyia Vance
"Service was horrible been with this company for years. The office reps that answer the phone give out wrong information to customer about claims, funny thing is the rep told me they can't speak on claims because they're not licensed why are they answering call and giving out wrong info. Now I'm stuck with a rental bill for $300 b/c the rep never explained after 30 days I'll be responsible for the rental cost. She instead told me if I need more time with the rental LET THEM KNOW. Guess what I did, and they made it seem like it was okay. KRISTEN, you need to educate you staff and customer this is not a good look for you."

Gretchen McDuffie

March 18, 2022

5  out of  5 rating by Gretchen McDuffie
"A great team of knowledgeable professionals! Always very helpful and I trust Kristen’s team with all my insurance needs. Give them a call today!"

Kristin Long

March 18, 2022

5  out of  5 rating by Kristin Long
"Kristen has taken care of our insurance needs for 25+ years. She is ABSOLUTELY THE BEST. No question!!!"

Sheldon Moser

March 14, 2022

5  out of  5 rating by Sheldon Moser
"Kristen Martin and her entire team are devoted to helping both new and existing clients. It is reassuring to know that they are just a phone call away when I have a question or need to file a claim. They make you feel valued and appreciate your business. I can call, email or text and know that they will respond quickly. What an incredible team with fun, engaging people!"

Lisa Knight

January 7, 2022

5  out of  5 rating by Lisa Knight
"I've been with Kristen Martin since she was an apprentice. Great agent and has taken great care of my whole family."

La Tortuga

September 10, 2021

5  out of  5 rating by La Tortuga
"Love everyone here so friendly. Good rates too."

Karen Golden

March 6, 2021

5  out of  5 rating by Karen Golden
"Wrote my policy. Very thorough."

Shawn Jacobsen

February 10, 2021

5  out of  5 rating by Shawn Jacobsen
"Always very prompt and reliable service!"

Jo Zaski

January 11, 2021

5  out of  5 rating by Jo Zaski
"I have used this office for almost 10 years and their professional, prompt response and friendly attitude has always served me very well. I would definitely recommend them for anyone looking for an insurance company!"

Nicole Burchette

November 19, 2020

5  out of  5 rating by Nicole Burchette
"I love state farm and this office they always go above and beyond to help here"

thom bell

March 31, 2020

5  out of  5 rating by thom bell
"Kristen and her stellar crew have patiently advised and assisted us in all of our insurance needs for many (20?) years. They were amazingly helpful in our dealing with a recent car repair, and everything went effortlessly for us, even the rental car! It is so reassuring to know that these wonderful people are looking out for us."

Emery Bettis

March 10, 2020

5  out of  5 rating by Emery Bettis
"Wonderful customer service with extremely knowledgeable staff. Kristen personal explained each of our insurance policy’s and saved us money in the process."

Meagan Minnick

March 2, 2020

1  out of  5 rating by Meagan Minnick
"I called in January to get information on a specific insurance policy. First, I requested a meeting with Kristen since this is her practice (and I just assumed that’s who I would be meeting) but I was scheduled with someone else, totally fine. We scheduled the meeting and when I arrived at the appointment, I was told that the associate helping me was still looking into the specifics of the policy. Okay, that’s fine but why not cancel the meeting until you had all information ready to present? I basically left work early to drive 20 minutes to sit and small talk about nothing for 15 minutes. So the associate said he would call me when “they” (???) called him back with the information I was requesting. Have never heard back from anyone and it’s March. Would never recommend or try this company again. Very disorganized, did not felt taken seriously, and given the impression that they could not care less if they had helped me. If you’re in the market for insurance, instead try Northwestern Mutual."

JordanAndKrista Smith

April 11, 2019

5  out of  5 rating by JordanAndKrista Smith
"We have been with Kristen Martin's agency for years and couldn't be more pleased! Always courteous, helpful, thorough and knowledgeable. We can recommend Kristen and her team with 100% confidence."

Damien Boslough

December 11, 2018

5  out of  5 rating by Damien Boslough
"Great staff... Friendly and helpful..."


July 20, 2018

5  out of  5 rating by Hello
"As a small business owner I need insurance that's as cost effective as it is comprehensive. And I need an agent that moves as fast as I do. That's exactly what Kristen and her team deliver. We've been working together for more than two years and I wouldn't use anyone else. In fact, I've recommended them to so many other small business owners I've lost count. I highly recommend Kristen and if Google offered a 10 star option, I'd give it to her! Justin, CEO ZZZ Bears"

Robert Griffin

October 17, 2017

5  out of  5 rating by Robert Griffin
"I am so grateful to have chosen Kristen Martin's State Farm Team. Kristen and her staff are patient, kind and willing to go the extra mile. I can always call and have my questions answered right away or within the same day. Thanks for being the Best Kristen!"

Monica Heyden

March 17, 2017

5  out of  5 rating by Monica Heyden
"Quote from customer Teracia Hairston "Love all the girls in the office ""

lucy caroline calhoun

November 10, 2016

5  out of  5 rating by lucy caroline calhoun
"The environment is welcoming and friendly! Great ladies and devoted workers!"

Bob Moser

November 2, 2016

5  out of  5 rating by Bob Moser
"Great service and immediate response. Highly recommend this group."